HOURS OF WORK: 20-35 hours per week
SALARY: £12.50 per hour
PENSION: 3% contributory pension
HOLIDAYS: 25 days holiday pro rata per annum in addition to public holidays.
LOCATION: The post-holder will be based at Headway Surrey’s centre, at Headway House, 21 North Road, Guildford, GU2 9PU. Occasional remote working may be offered either permanently or ad hoc with Services Coordinator’s
prior agreement.
PROBATION: 3 months probation
TRAINING: On the job training will be provided at all times to help develop your skills and knowledge.
After successful completion of probation, the post holder will be required to undertake a self-study Brain Tree Training Course, called Cognitive Rehabilitation for Professionals which will be paid for by Headway Surrey.
Assignments, exercises, and self-tests are included throughout the coursework—some of which are mailed or emailed to a course tutor for feedback. Headway Surrey will provide 2 hours a week paid study time.
The course should be completed within 6-12 weeks.
Training on Headway Surrey’s CRM database, Charitylog will be given.
TRANSPORT: A clean driving licence must be held. Car mileage allowance for travel to meetings in connection with work
JOB PURPOSE: The main purpose of the role is to:
- Carry out tasks allocated by the Services Manager;
- assist the Rehab Coordinators with a range of administration tasks and session support.
- support clients during workshops and with other admin tasks.
A Rehab Assistant will play a key role in achieving Headway Surrey’s objectives by supporting the Rehab Team to achieve our vision and mission:
Vision - To be known as the go to place for acquired brain injury in Surrey. Supporting people in Surrey from all circumstances with traumatic and acquired brain injury, their carers, and families, are supported to improve their quality of life by optimising recovery and maximising independence.
Mission – Headway Surrey supports people with head injuries, their families, and carers, and promotes understanding of the implications of head injury throughout Surrey.
ROLE OVERVIEW
The key areas of responsibility include:
To support Centre Day Workshops which run on Tuesdays and Thursdays 10am-2.30pm.
Under the direction of a Rehab Coordinator and with the assistance of volunteers:
Prepare worksheets for clients.
Support clients to complete worksheets.
Help to present sessions.
Stimulate conversation and managing correct behaviour in a classroom environment.
Oversee other sessions throughout the day, which may include art, boardgames, discussions, brain injury education workshops etc.
To attend team meetings as required, either in-person or zoom.
To provide administration support to enable new enquiries (clients and carers) to access Headway Surrey’s rehab services. Undertaking assessments after training has been completed.
To record accurately all details on CRM (CharityLog), eg. documents, medical evidence, client contract forms, GDPR consents, details of phone calls, emails etc.
To support clients to complete Brain Injury ID Card application forms, issued by Headway UK.
To support clients by liaising with adult social care or Citizen’s Advice Bureau (CAB) and signposting where appropriate.
As part of the team, you are required to clean and tidy the centre, as necessary.
To undertake an induction program given by the Services Manager and other members of staff. Observation of sessions, training on CRM, telephone system and other processes/systems.
OTHER TASKS
As a small organisation we plan carefully, but sometimes, medical and unplanned absences may present themselves. We may need you to cover / help the team. Training will be given, so that you are prepared for these eventualities.
To provide occasional support in the wider administration duties of the organisation as directed by the Office Manager.
Headway Surrey is an equal opportunity employer. Employment is based solely on a person's merit, skills, experience and qualifications directly related to professional competence. Applications from individuals are encouraged regardless of disability, age, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
PERSON SPECIFICATION – Rehab Assistant
Education and Qualifications
- Good general education;
- Excellent word processing skills including Word, Excel and PowerPoint.
Experience
- Previous administrative experience; or teaching experience.
Experience – Desirable
- Knowledge and experience of working within the third sector or brain injury/special needs/learning support.
- Knowledge and experience of working on databases (CharityLog). Fully computer literate; experience of Teams and/or zoom.
Skills
- Excellent written and verbal communication skills;
- Able to establish good interpersonal relationships, rapport and credibility with a wide range of people;
- A self-starter, able to act on own initiative and as part of a team, and to organise, plan and prioritise own workload to meet deadlines;
- Ability to work under pressure and to demonstrate a professional approach in a range situations;
Personal Characteristics
- Committed to the provision of professional services;
- Energetic and enthusiastic;
- Creative and flexible in outlook.
Additional Information
The post might necessitate some evening and weekend work for which time off in lieu will be provided.
APPLY
Come and join our team. If you wish to apply please send your CV with a covering letter to Maggee Fulleylove, maggee@headwaysurrey.org.
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