"We are extremely disappointed to hear of the discrimination experienced by Hayley," said Peter McCabe, Chief Executive of Headway – the brain injury association.
"It is not uncommon for the effects of brain injury, which can include balance problems and slurred or slow speech, to be misunderstood. However, once a person has identified themselves as a brain injury survivor there can be no excuse for any further discrimination.
"For many, building up the courage to go out in public and be part of a social setting is a significant step towards regaining their independence, and incidences of discrimination can be a major setback.
"Any form of disability discrimination is unacceptable. Unfortunately, this is the second time we have been made aware of such an incident occurring in a Wetherspoon pub.
"On the first occasion, the chain agreed to retrain its staff in that local pub, however we feel that while once is a mistake, twice is unacceptable. Clearly training is required at all Wetherspoon pubs to ensure this doesn't happen again.
"Such a well-known chain should be setting a better example by ensuring that all staff are properly trained to recognise the difference between a drunk person and someone struggling with the effects of a disability."
For the full story of what happened to Hayley Collins, please visit the Romford Recorder website.
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